Privacy Policy

Ours is a service for couples to record private diaries and memories and view shared partner activity. This Privacy Policy applies to personal data processed by team samgakji through the Ours app, web policy pages, servers, and support channels.

For privacy, support, account deletion, or consent withdrawal requests, email [email protected]. Ours is operated primarily for Korea while also reflecting Apple App Store and Google Play transparency requirements.

Account and authentication data: email, authentication provider, authentication identifiers, authentication information such as password hashes where applicable, and login or session state.

Profile and relationship data: nickname, selected character/icon, language setting, partner connection state, invite codes, and partner invitation approval state.

Diary and couple content: diary body, date, emotion/icon, images, image URLs, partner diary display data, and partner reactions.

Device, app, and notification data: app version, build/runtime data, OS or device diagnostics, notification settings, APNs push tokens, and notification delivery logs may be processed.

Photo and camera data: when a user attaches an image to a diary, Ours processes the selected photo or captured image for the diary feature.

Analytics data: button, screen, error state, signup, partner connection, diary save, and similar product events with limited properties may be processed through analytics tools such as PostHog. Ours does not intentionally send diary body text, image contents, or a partner's private content to analytics events.

Support and contact data: name, email address, and message content provided through support forms or email. Please send only the minimum information needed to resolve the issue.

Server logs and security data: request time, errors, authentication failures, database/image/push failures, IP address, or similar network and security logs may be recorded during system operation.

Data is collected from information users enter or upload in the app, information generated through product flows such as partner matching, diary writing, and support submissions, information provided through Apple/Google authentication and OS permission flows, server/API logs, and limited analytics events generated by SDKs such as PostHog.

Camera, photo, and notification access follow the user's OS permission settings. If permission is denied, related features may be limited, but Ours aims to keep core diary features available where possible.

Ours processes personal data for account creation, login, user identification, partner matching, diary save/read/edit/delete flows, image upload/delete, partner reactions, notifications, support, security, incident response, abuse prevention, and service quality improvement.

Diaries and images are not used for public feeds, ad targeting, or search indexing. They are processed to provide the couple features visible to the connected partner and the service requested by the user.

When a user is connected with a partner, diary dates, diary body text, images, emotion/icons, reactions, and partner state needed for couple features may be shown to the connected partner.

Content already shown to a partner may have been viewed or accessed on the partner's device. Account deletion or partner disconnection cannot undo the fact that content was already delivered or displayed.

Ours does not sell diary body text or images to public social networks, data brokers, or advertising networks.

Apple and Google: may process data for app distribution, OS permissions, Apple/Google login, platform review, and store operations where needed.

Expo and APNs: may process limited device and notification data to provide app updates, runtime services, and push notifications.

AWS S3 or equivalent object storage: processes image objects and URLs to store and serve diary images attached by users.

PostHog: processes limited analytics events to understand product quality and usage flows.

Railway, Vercel, or equivalent infrastructure providers: may process data for API servers, web policy pages, deployment, logs, and network operation.

Ours seeks to manage these providers through contracts, configuration, and data-minimization practices so they protect user data at the same or a reasonably comparable level to this Privacy Policy.

Account and service data is retained while the account is active or for as long as needed to provide the service, maintain security, respond to incidents, comply with legal duties, and resolve disputes.

When a user requests account deletion through the app or by email, after verification, Ours takes reasonable steps to delete or de-identify account data, profile data, authentication-related account records, partner connection data, user-created diary data and images, and support data linked to the account from active service systems.

Backups, security logs, incident diagnostics, abuse/fraud prevention records, legally required records, and shared content already shown to a partner may not be deleted immediately from every system.

Given current system behavior, Ours does not promise that every object-storage image, backup, or log is fully deleted immediately when an account is deleted. Contact us by email for broader deletion requests.

Users may request access, correction, deletion, suspension of processing, withdrawal of consent, and account deletion for their personal data.

Some profile, notification, partner connection, and account deletion controls are available in app settings. If you cannot access the app or need an additional request, contact us by email.

Notification, camera, and photo permissions can be changed in OS settings. Turning off permissions may limit related features.

In Korea, processing personal data of users under 14 may require consent from a legal guardian. Legal guardians may request access, correction, deletion, or suspension of processing for a child's personal data.

Ours seeks to use technical and administrative safeguards such as HTTPS/TLS, authentication tokens, access controls, data minimization, error/security logs, and limited operational access.

No internet service can guarantee perfect security. Before saving sensitive diary text or images, users should understand that content may be visible to their connected partner.

This policy may be updated when the service, law, store policy, or data practices change. Material changes may be announced in the app or on the web page.

For privacy, support, deletion, or consent withdrawal requests, contact [email protected].